I've been trying to get started with learning the eJPT, but man it's been rough. It's been a full week since I tried paying them and I STILL don't have access to their study material (and they are very slow to respond). Am I the only one that's having issues getting signed up?
I signed up for their $400 plan for the eJPT and was really excited to get started.... but then I got an email saying that I need to send them a picture of my drivers license and a picture of the card I used to pay for it!?!? I've taken many exams, but I've NEVER had to do this before. I emailed them back saying I'm not going to do that and asked if there was any other way to verify who I am.
2 DAYS LATERthey emailed ma back saying that's their process, but as a work around if I don't want to give them that information, I need to use PayPal as my payment method. I immediately email them back and let them know that I DID use PayPal as my payment method. ANOTHER 2 DAYS LATER they emailed me back saying that they will escalate my ticket and now ANOTHER 3 DAYS LATER I still haven't received an update.
I was really excited to get started and even set aside time to start studying immediately, but I just can't win with these guys. They're so slow to respond that I swear if it wasn't for all the great reviews people have gave them on this site, I wouldn't even bother anymore. I'd love to get started and I'm in a good place to learn something new, but I don't understand what the problem is.